Order defect rate
0.42%
Target < 1%
Last 30 days
Account health
Marketplace performance metrics measured against policy thresholds, with open cases and appeals.
Health score
92out of 100
Healthy. No action required this week.
- Open violations
- 2
- Appeals in flight
- 2
On target
Late shipment rate
3.6%
Target < 4%
Last 30 days
Pre-fulfilment cancellation
1.1%
Target < 2.5%
Last 30 days
Valid tracking rate
98.7%
Target > 95%
Last 30 days
Policy violations
2 open
Target 0
Last 30 days
IP complaints
0
Target 0
Last 30 days
Customer service performance
0.8% negative
Target < 5%
Last 30 days
Violations and notifications
Every policy notice raised on the account, newest first.
Appeals tracker
Plans of action and appeals we are running for this account.
- Plan of action — listing reinstatementDrafting
Submitted Sep 8 · owned by Omar Farooq
- Appeal — late shipment warningSubmitted
Submitted Aug 30 · owned by Leah Novak